Customer Engagement Administrator

About us:

At Tōtara Springs Christian Centre (TSCC), we believe in practically demonstrating the love and compassion of Jesus through providing excellence in everything that we do. Our gifted and motivated team has the privilege of creating unforgettable memories for groups of people all year round.

You will contribute to the present and future culture of our amazing organisation and sharing God's love. This is an opportunity to join an organisation that lead and inspire the youth of tomorrow, a place where life-changing experiences happen every day.

Tōtara Springs is the largest centre of its kind in New Zealand and is the ultimate venue for church retreats, school camps, sports activities, business conferences, artistic events, holiday camps and family reunions.  We are situated in a beautiful setting, nestled at the foot of the Kaimai mountain ranges in Matamata. There are 90 acres of park-like grounds and native bush with a stream, walks and bush trails. We have a large indoor sports and activity centre and breakaway areas, as well as a large hot pool fed by natural springs.  We have guests of all ages who travel from afar to enjoy our beautiful setting and outstanding hospitality.

About the role:

This is a full time position (minimum of 40 hours per week) as part of the admin team at Tōtara Springs.

The purpose of the role is to:

• Provide excellent communication to our guests

• Provide an accurate and effective registration and support service to the Ministry Development Team (holiday camps, family camps and Easter camp).

• Give outstanding first impressions to guests who approach the front desk or who call on the phone.

Your duties will include but not limited to:

• Collate and process the registrations for holiday camps (kids, j-kids, teens) and follow up with the guests or parents as required to confirm/discuss any special requirements (i.e. dietary, medication and behavioural).

• Follow up and process any cancellations and refunds as required. Establish and monitor any payment plans agreed with guests.

• Setting up and monitor holiday camp registrations and bookings through Venue 360. Following up any unpaid registrations, incomplete registration forms and waitlists.

• Liaise with social workers as required.

• Setting up and monitoring of back end venue 360 registrations.

• Reception work, answer phones and talk to guest who come to reception.

About you:

You value the delivery of high-quality guest experience and great customer service.  You are not afraid to take initiative and roll up your sleeves to work through your task list.

You have the following attributes:

• Hard-working and efficient

• Dynamic and creative

• Practical

• Conscientious

• Team player

You ideally fulfil the following requirements:

• Previous experience with administrative tasks and invoicing.

• Good communication skills

• Good time-management skills

• Knowledge of health and safety requirements for kitchens

We know there is someone out there who would like to help in the admin team while serving a higher purpose.  If the above sounds like you, we would love to hear from you.

Shortlisted candidates will be subjected to background checks required under the Children's Act as part of pre-employment screening. Our ideal candidate will share a commitment and enthusiasm towards the Christian faith.